Maintenance and Repairs

If you or a neighbour is experiencing an emergency call: 

• Emergency Services on 999

• The out-of-hours team on 0161 275 9292

Urgent situations demand prompt action and have the potential to put your well-being, as well as that of others, at risk or compromise building security.

Such circumstances typically necessitate immediate attention, often within a four-hour timeframe, and may include:

• Gas leaks

• Power outage affecting a building

• Heating system failure in a building

• Significant water leaks

• Fire or imminent danger of fire or explosion

• Structural collapse

• Complete loss of elevator services

• Failure of the fire alarm system

Urgent repairs are time-sensitive inquiries do not pose an immediate danger to individuals' health and safety but necessitate a prompt reply. Our standard practice is to complete these tasks within 7 working days depending on the severity.  Examples of such requests include:

• Blocked drains
• Temporary repair of broken windows for safety
• Malfunctioning locks
• Loss of heating, hot water, or lighting in a room
• Overflowing fixtures
• Running taps (not dripping)
  
  

Non-urgent inquiries do not pose a risk to health and safety but do affect your daily living and require attention. Our general aim is to address these requests within 2 working days and have them resolved within 7-14 working days. Examples of non-urgent requests include:

• Loss of electrical power at a specific socket outlet
• One light not functioning (out of multiple) in a room
• Inoperative radiator(s)
• Adjustment of door closures
• Dripping taps
• Window adjustments
• Plaster repairs