Dear Leaseholder,  

Please complete the following form below to report your snagging issues.

Any cosmetic snagging such as scuff marks, scratches and stains should be submitted within 24 hours of your completion before any furniture has been moved into your home. 

Leaseholders then have a total of 30 days to report any further snagging issues. 

All snagging issues are logged and categorised into three triage groups:

High Priority - Aimed response, review and action time of 24-48 hours. 

Medium Priority - Aimed response and review time of 7-14 days. 

Low Priority - Aimed response and review time of 28 days. 

On the assessment of the issue, a further visit from either our on-site maintenance team or a subcontractor may be needed. In this event, a member of our Aftersales Team will be in touch to arrange a visit. Please indicate on the form below which days suit you best for a contractor to attend. The resolution of snagging issues may be delayed in certain circumstances due to issues with third-party contractors such as labour and material costs and availability.

We aim to provide exceptional service throughout your interaction with MCR Homes, however, sometimes things can go wrong. If this happens, we are committed to listening to our customers and responding to their concerns promptly and fairly. 

PLEASE NOTE: All snagging issues must be reported via the form below and we do not accept any emails or snagging reports from external companies. When completing the form please only submit one individual ticket at any time. Multiple issues submitted on one form will not be accepted.